Thank you for shopping at Malvika Exclusive. We understand that occasionally, you may need to return a product. Our Returns and Refund Policy is designed to make the process straightforward and hassle-free.

Returns:

  1. Eligibility:
    • To be eligible for a return, the item must be unused and in the same condition that you received it.
    • It must also be in the original packaging.
  2. Initiating a Return:
    • Please contact our Customer Service team at [info@malvika-exclusive.com] within [30] days of receiving your order to initiate a return.
    • Clearly state the reason for the return and include your order number.
  3. Return Shipping:
    • Customers are responsible for the return shipping costs.
    • We recommend using a trackable shipping service to ensure your return is received.

Refunds:

  1. Processing Time:
    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • Approved refunds will be processed within [X] business days.
  2. Refund Method:
    • Refunds will be credited to the original payment method used during the purchase.
  3. Partial Refunds:
    • In some cases, partial refunds may be granted for items with obvious signs of use, damage, or missing parts.

Exchanges:

  • We do not currently offer direct exchanges. If you need a different item, please initiate a return and place a new order.

Contact Us:

  • For any questions or assistance with returns and refunds, please contact our Customer Service team at [info@malvika-exclusive.com].